Champions, Meeting Emotions, and More!

One of our greatest UpdateAI advocates, Kirsten DiChiappari, VP of Customer Success at vCom Solutions, recently achieved Champion status - automatically identified by our new 'Advocacy Status' feature. No manual tagging, just pure customer intelligence at work!

I'm thrilled to introduce this new feature, along with other key updates!

1. Stakeholder "Advocacy Status" Detection

What It Is: Automatically detects whether stakeholders are Champions or Detractors, and separately identifies Decision Makers — all based on meeting content alone. No CRM data needed!

Coming Soon:

• Manual status override

• Real-time alerts on stakeholder insights

• Notifications for decision-maker gaps and communication risks

2. "Topics I'm Following"

What It Is: You can now "follow" topics within the UpdateAI platform, keeping a close eye on the discussions that matter most to you.

Why It Matters: This is the first step toward creating a personalized VoC newsfeed, delivering key soundbites from your customer conversations directly to you -- think of it as the TikTok of VoC insights (without the geopolitical drama!).

3. Help Needed: Customer Emotions in Meetings

What We're Building: An emotion detection feature that identifies how each customer stakeholder feels coming out of meetings.
How You Can Help: I’d love your input! Please share your thoughts on this LinkedIn post.

More to come soon. As always, I'm here to answer any questions or if you'd like a personalized demo of our platform.

Best Regards,

Josh